Terms of Service
Last updated: September 15, 2026
These Terms of Service ("Terms") govern your use of the Cool Guys Home Services website (coolguyssd.com) and the heating, cooling, and indoor air quality services we provide in San Diego County. By using this site or scheduling service, you agree to these Terms. If you do not agree, please do not use the site.
Who We Are
Cool Guys Home Services is a licensed California HVAC contractor (California Contractors State License Board license #1156890), located at 960 Rancheros Dr Suite E, San Marcos, CA 92069, serving homeowners in San Diego County. You can reach us at 760-473-6840 or [email protected].
Services, Estimates & Quotes
We provide residential heating, cooling, ductwork and indoor air quality services. Estimates, quotes and price ranges on this website or given by phone are non-binding until both of us sign a written service agreement; they are based on the information available at the time and may change once equipment is inspected or conditions are fully assessed. We will communicate any material change before proceeding. Advertised starting prices (for example "systems starting at $7,995") describe the lowest-priced configuration and are not a quote for your home. Our $500 Apples-to-Apples Price Guarantee: bring Cool Guys Home Services a comparable written HVAC replacement quote and we will beat it by $500. The full written terms of the guarantee are being finalized; ask us and we will tell you exactly how your quote lines up.
AI & Automated Content
Parts of this website — including educational articles, the glossary and some city service pages — were drafted with the help of artificial intelligence tools and reviewed by our team. Any interactive tool on the site (a symptom checker, estimator or chat feature, where offered) may also use automated logic. Such content and outputs are provided for general information, may be incomplete or inaccurate, and are not professional, engineering, legal or financial advice and not a diagnosis of your equipment. Human review reduces but does not eliminate error; always have a qualified technician assess your system before relying on anything you read here.
Scheduling & Cancellations
We make every effort to arrive within scheduled windows. If you need to reschedule, please give us as much notice as possible by calling 760-473-6840. Same-day appointments depend on technician availability. Calls, texts and web forms are accepted at any hour; overnight messages are returned when the office opens.
Warranties
Equipment is covered by the manufacturer's warranty; our workmanship is backed per the terms provided with your service agreement. Warranty coverage may require documented routine maintenance. Nothing in these Terms limits warranty rights you have under applicable law.
Payments & Financing
Payment is due as stated on your invoice or service agreement. Card payments and financing applications are processed by third-party providers on their own secure, PCI-compliant pages — we never collect or store card numbers on this website. Financing is subject to credit approval by the financing partner and governed by the partner's own terms.
Website Use & Intellectual Property
Content on this site — including text, graphics, logos, photographs, and page layouts — is the property of Cool Guys Home Services or its licensors and is protected by copyright and trademark law. You may view and print pages for personal, non-commercial use; any other reproduction, distribution, or modification requires our prior written permission. You agree not to misuse the site, interfere with its operation, submit false or misleading information through our forms, or attempt to gain unauthorized access to any systems.
Disclaimers
Content on this site is provided for general information and may be updated at any time. The site is provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. Educational content (including the Learning Center and glossary) is general guidance, not a diagnosis of your specific system; always have a qualified technician assess your equipment.
Indemnification
You agree to indemnify and hold harmless Cool Guys Home Services, its owners, employees and contractors from claims, losses and reasonable attorneys' fees arising from your misuse of this website, your violation of these Terms, or information you submit that is false, misleading or infringes someone else's rights.
Limitation of Liability
To the fullest extent permitted by law, Cool Guys Home Services will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of your use of this website. Our total liability arising from use of the website will not exceed one hundred dollars ($100). This limitation applies to website use only — liability for the performance of HVAC services is governed by your service agreement and applicable law. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
Text Messaging Terms
By opting in to SMS on our forms, you consent to receive informational and service-related texts from Cool Guys Home Services. Consent is not a condition of purchase. Message and data rates may apply; frequency varies. Reply STOP to cancel or HELP for assistance. See our Privacy Policy for how we handle your information.
Privacy
Our collection and use of personal information is described in our Privacy Policy. California residents (and any visitor who prefers) can exercise opt-out and other privacy rights via Your Privacy Choices.
Third-Party Links & Tools
This site links to third-party websites and services — for example our financing partner, review platforms, and Google Maps. Those sites are governed by their own terms and privacy policies; we are not responsible for their content or practices. Interactive tools on this site rely on third-party services (such as Google reCAPTCHA for spam protection), which are subject to their providers' terms.
Severability & Entire Agreement
If any provision of these Terms is found unenforceable, the remaining provisions stay in full effect. These Terms, together with the Privacy Policy and any written service agreement between us, are the entire agreement regarding use of this website. Our failure to enforce any provision is not a waiver of it.
Governing Law, Arbitration & Class-Action Waiver
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of this website that cannot be resolved informally within 30 days of written notice to [email protected] will be resolved by binding individual arbitration in San Diego County, California, under the Federal Arbitration Act and the Consumer Arbitration Rules of the American Arbitration Association. You and Cool Guys Home Services each waive the right to a jury trial and to participate in a class, collective or representative action. You may opt out of this arbitration agreement by emailing [email protected] with your name and address within 30 days of first using this website; opting out does not affect any other term. Either party may instead bring an individual claim in small-claims court, and nothing here limits rights that California law does not allow to be waived, including your rights under the California Consumers Legal Remedies Act or complaints to the Contractors State License Board. Disputes about HVAC work itself are governed by your signed service agreement.
Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision; continued use of the site after changes are posted constitutes acceptance of the revised Terms.
Contact
Questions? Call 760-473-6840, email [email protected], or write to Cool Guys Home Services, 960 Rancheros Dr Suite E, San Marcos, CA 92069.